At Beavr, our platform connects creative sellers with buyers looking to purchase unique digital products. While Beavr facilitates these connections, individual sellers are responsible for managing all aspects of refunds and cancellations. This policy outlines the expectations for sellers and provides guidance to buyers on how to address issues related to refunds and cancellations.

Cancellation Policy

• 1. Digital Products:

  - Since digital products are immediately accessible after purchase, cancellations are generally not allowed once a purchase is made. However, sellers may choose to offer cancellations under specific conditions clearly stated in their individual store policies.

• 2. Pre-Orders:

  - Buyers may cancel pre-order items up to 24 hours before the scheduled release date if the seller's policy permits. Cancellation policies for pre-orders must be clearly communicated by the seller on their product page.

Refund Policy

Sellers are required to establish and communicate their own refund policies. These policies must comply with Beavr’s minimum standards for fairness and customer service. At a minimum, sellers must address the following:

• 1. Non-Delivery:

  - In cases where a digital product is not delivered or there is a failure in accessing the product due to technical issues attributable to the seller, buyers are entitled to a refund as per the seller’s refund policy.

• 2. Product Not as Described:

  - If a product significantly deviates from its description or the preview shown, buyers can request a refund directly from the seller. Details on how to handle these requests should be included in the seller's refund policy.

• 3. Faulty or Damaged Products:

  - Products that are defective or do not function as advertised must be addressed by the seller. Sellers should provide buyers with instructions for reporting such issues and obtaining refunds.

How to Request a Refund

Buyers should contact the seller directly through the contact information provided on the seller’s store page. Sellers must respond to refund requests within a reasonable timeframe as stipulated in their policies.

Seller Responsibilities

• - Sellers are required to clearly state their refund and cancellation policies on their store pages. These policies should be easily accessible and comply with Beavr’s guidelines for clarity and fairness.
• - Sellers are responsible for processing all refunds and handling disputes in accordance with their stated policies and Beavr’s terms of service.

Changes to the Refund and Cancellation Policy

Beavr reserves the right to modify this policy at any time to ensure it aligns with industry standards and legal requirements. Changes will be communicated through our platform and take effect immediately upon posting.

Contact Us

If buyers have difficulties reaching a seller regarding a refund or cancellation, or if there are disputes that cannot be resolved directly with the seller, buyers can contact Beavr’s support team at support@beavr.co for assistance.